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Auction-to-shipment operations portal
An operations portal consolidating auction-to-shipment work that previously lived across disconnected tools and manual steps.
100K+
Items
10
Operational roles
12
Manual tools replaced
The situation
The business ran an auction-to-shipment workflow fragmented across multiple systems and manual handoffs. Different roles needed a coherent path from lot and bid management through clear-check, warehouse check-in, labeling, and outbound shipping.
Why it was hard
- Multiple operational roles depended on the same end-to-end process.
- Three separate clear-check providers had to be supported in the workflow.
- The operation could not pause while tools were consolidated—business continuity constrained how change could land.
- Workarounds and spreadsheets filled gaps between systems, making the real process harder to see from any single tool.
What had to be understood
- End-to-end workflow across bidding, clear-check, warehouse check-in, labeling, and outbound shipping.
- Exceptions and handoffs each role handled outside the formal tools.
- Where separate systems and spreadsheets were carrying operational load that belonged in one process.
The decision / approach
Build one operations portal around the real workflow rather than forcing the operation into disconnected tools or pausing the business for a multi-system cutover.
The engineering work
- lot management
- bid management
- three clear-check providers
- warehouse check-in
- label generation
- outbound shipping/tracking
Risk / continuity
- The engagement had to proceed without pausing the operation—continuity was a hard constraint on how systems could be consolidated.
- Capabilities were organized around live operational roles rather than abstract feature lists.
Result / current state
Supports processing approximately 100k items across 10 operational roles and replaced 12 separate manual tools or spreadsheets.